Contactless Guest Journey
Everything you need in one platform. Otello Data Platforms are fully integrated with leading PMS and lock systems.
Starts Here
Pre-Arrival
- Pre-Arrival Registration
- Confirmation Letter
- Guest Application
- eConcierge
- Welcome Letter
- Guest Chat
Arrival
- Online Digital CheckIn
- Key Collection Upon Arrival
- QR Code check-in
- Personal Preferences on App
- Online Room Key
In-house
- Digital Questionnaires & Polls
- Online Operation Management
- Requests & Complaints on App
- In-house Web/Mobile reservations
- Enable your guests to order in-room dining, restaurant reservation, Spa appointment from wherever they are.
Departure
- Check-Out
- Online/Contactless Payment
- Otello GuestApp integrates seamlessly with your existing PMS and POS systems. Your guest can pay their hotel bill, download their invoice any time, from any place.
Post Travel
- Comment Portals
- Satisfaction Surveys
- Loyalty
- Special Day Emails
Marketing
- Segmentation
- Social Media
- Marketing Platform PartnerShip
Repeat
Take Control of Every Guests' Footsteps
Take advantage of all the information in one place, it’s easy to stay in touch. From their first reservation until they turn into loyal guests.
Booking
Provide your guests with all the relevant information regarding their reservation, collect their preference, and make additional revenue, available in their preferred language and in one place.
On Property
Make them feel accompanied from the moment of their check-in until check out. Show your guests the information of your reservation, check-in instructions, send them direct messages, the weather during their stay, available tours, map of the area and much more.
Post Stay
Take advantage of all the information in one place, it’s easy to stay in touch. Surveys, loyalty, segmentations will keep your guests memories alive.